Merchant support

Tell us what is happening.

We reply to theme-related requests within two business days. Critical, reproducible theme defects are prioritised.

Before sending: Confirm the issue on an unmodified copy of the current theme where possible.
Useful context: Browser, device, page URL and exact steps to reproduce.
Never include: Passwords, API keys, payment details or customer exports.

First and last name Email address

Permanent Shopify store URL Use the permanent .myshopify.com URL, not a temporary preview link.

Theme name Theme version

Topic Description of the problem Screenshot or diagnostic file Optional. PNG, JPEG, WebP, PDF or text; maximum 8 MB. Remove private customer information first.

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